NYCPHP Meetup

[CED]

Eventum. Period. =D

Edward JS Prevost II
Me at EdwardPrevost.info
www.EdwardPrevost.info
  ----- Original Message ----- 
  From: Josh McCormack 
  To: NYPHP Talk 
  Sent: Thursday, May 17, 2007 6:19 PM
  Subject: Re: [nycphp-talk] Support Ticket Sytem


  Mantis is a PHP issue tracker that's pretty good.  

  Josh

   
  On 5/17/07, Jon Baer <jonbaer at jonbaer.com> wrote: 
    Im sure either TRAC http://trac.edgewall.org/ or TRAC-HACKS www.trac -
    hacks.org has it.

    This is a great (and what seems like) defacto ticketing system, I use
    it all the time and rarely ever work w/o it.  I install it for free @
    client sites just so I can stay sane on a project.  But I can see it 
    being used as a general ticket system w/ ease (however Python skills
    required).  A PHP version anywhere?

    - Jon

    On May 17, 2007, at 4:35 PM, Michael B Allen wrote:

    > There are a LOT of support ticket systems around. You might want to 
    > checkout freshmeat.net. Unfortunately it seems like no particular one
    > ever never suits your needs (which explains why there are so many).
    >
    > The support ticket system I always wanted was one that just used IMAP 
    > for everything where the "tickets" where really just emails. So when
    > someone searched tickets it really just used IMAP to talk to the local
    > IMAP server. Also there would be a mail processing script to identify 
    > or insert a ticket number in the subject line. Etc. Never found such
    > a thing.
    >
    > Mike
    >
    > On Fri, 18 May 2007 01:46:22 +0530
    > "Aniesh joseph" < anieshjoseph at gmail.com> wrote:
    >
    >> Hello,
    >>
    >>
    >> I want to build a Support Ticket Sytem. I need to register for
    >> tickets
    >> through mail.Two task is : 
    >>
    >> 1. Whenever I recieved a mail from the clients, I have to register
    >> for a
    >> ticket.
    >>
    >> 2. Read the contents of the mail.
    >>
    >> I am working on LAMP. How can accomplish the two tasks in a PHP- 
    >> MYSQL? Can
    >> someone help me ?
    >>
    >>
    >>
    >> Regards
    >> Aniesh Joseph
    >>
    >
    >
    > --
    > Michael B Allen
    > PHP Active Directory Kerberos SSO 
    > http://www.ioplex.com/
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  -- 
  Josh McCormack
  Owner, InteractiveQA
  Web testing & development
  http://www.interactiveqa.com 
  917.620.4902 


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